| |
|
Technology
Support Information
|
| To
ensure prompt and appropriate levels of support are provided
at each school site, the following guidelines are offered for
the reporting process. |
| |
|
| Emergency |
Contact:
Don Pencille
/
|
A
request is classified as an emergency if one of the following
occurs: Scheduled deadlines for mission critical reports may
be affected by the problem event. Report Cards, student schedules,
transcripts, attendance reporting, District accounting software
is not operational from site location, grades, or Entire network
is down are examples of such events.
A request should be reported as an emergency only with the approval
of the administrative staff at the school (ie the principal).
A designated contact initiates by email or phone. |
| |
|
| Routine
Support & Repair |
Contact:
Your Area Technology Specialist
|
A
request is classified as routine/general when: Existing hardware
and/or software is not functioning properly or installation
of single workstations and/or software is needed.
To ensure prompt and appropriate levels of support are provided
at each school site for routine support and repair each request
should be reported on the Educational Technology Department's
Work Order Form. (Included). The originator of the request reports
closure on request by signing off on work order. |
| |
|
| Network |
Contact:
Dave Cavazos
/ Don Pencille
/ Dal Stanley |
| A
request is classified as network support when: Entire school
network is down, whole sections of the school building cannot
connect to network or internet, specific networking application
software will not function at all on the file server, ex. SASI,
Accelerator Reader, etc. A designated contact initiates by phone. |
|
|
|
